FAQ

Common questions

Where do orders ship from?

Orders ship from Bulgaria with tracking. Available services and estimated delivery times are shown at checkout.

What does shipping cost?

The available rate for your address is calculated and shown before payment.

Can I return an order?

You can request a return within 14 days of delivery. Tins must remain unopened and sealed. See the Returns & Refunds policy for the full process.

What if my order arrives damaged or incorrect?

Contact us with your order number and clear photos of the parcel and products so the issue can be reviewed.

How do I compare nicotine strength?

Check the milligrams per pouch on each product. Our shared dot scale groups products into comparable bands across brands.

What if I do not currently use nicotine?

We do not recommend starting. The Strength Guide directs non-users to the nicotine-free range.

How many pouches are in a can?

The pouch count is shown on each product page where the manufacturer provides it. Counts vary by brand and format.

What is the difference between Slim and Mini?

These describe pouch format. Slim pouches are longer and narrower; Mini pouches are smaller. The available format is shown on the product page.

How should I store nicotine pouches?

Keep cans closed, cool, dry and out of reach of children and pets. Follow any storage instructions printed by the manufacturer.

Do I need to be 18 or over?

Yes. Northpouch is only for adults aged 18 or over, and additional age-verification requirements may apply.